Policies

Shipping and Handling Information

Shipping Rates (per shipping address)

UPS Ground: $14.95
UPS 2nd Day: $24.95 – $41.95*

Ground Shipping:
Ground is only available for shipments going to:
CT, DC, DE, GA, IN,KY, MA, MD, ME, MI , NC, NH, NJ, NY, OH ,PA, RI, SC, TN, VA, VT,WV
Ground Rates are $14.95 for the first item ordered and $5 for each additional item ordered. (Shipped to the same address)

2nd Day Shipping:
All other states not listed above must be shipped via 2nd Day. Shipping is not available to Alaska, Hawaii or Puerto Rico

2nd Day Rates* (per shipping address):

Zone 1:  $24.95 for the first item ordered and $5 for each additional item ordered.
Zone 2:  $27.95 for the first item ordered and $5 for each additional item ordered.
Zone 3:  $33.95 the first item ordered and $5 for each additional item ordered.
Zone 4:  $41.95 the first item ordered and $5 for each additional item ordered.

Shipping Schedule
All orders are shipped via UPS. Due to the perishability of products, we only ship Monday through Wednesday.   A Confirmation of order is not confirmation of shipment.  You will receive a separate email from UPS once your order has shipped.

Packaging
Your order is shipped frozen with ice gel packs to keep the product frozen during shipment.  They may arrive to you at room temperature. Products should be refrigerated for immediate use or refrozen for future use.   Cookie dough is good up to 1 year in the freezer and 6 months in the refrigerator. Cakes are good up to 6 months in the freezer and 1 week in the refrigerator.  Pretzels, pizzas and other products are good up to 2 months in the freezer and 1 week in the refrigerator. ALL PRODUCTS CAN BE RE-FROZEN AFTER THAWING.

Shipping Policy
We cannot ship to P.O. Boxes or APO/FPO addresses.   We can ship to Rural Route Addresses.  Please make sure the shipping address you provide is correct.   We cannot guarantee deliveries to incorrect addresses.   There is a $10 Address Correction Fee for incorrect recipient addresses.  We cannot guarantee delivery times due to unforeseen factors that may affect delivery of your package.
All orders are shipped SIGNATURE RELEASE – NO SIGNATURE REQUIRED.   If no one is there to receive the order from UPS, the driver will leave the package at the door.  This signifies acceptance of the order.  If delivery is to an apartment, the driver may not leave the package.  
If the order is a gift, please notify the recipient that something perishable is coming via UPS.

Order Cancellations: 
For orders that have been processed but have not yet shipped there will be a $5 or 10% of order total restocking fee whichever is greater. 

There are no refunds for orders that have already shipped or returned orders.